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- Live chat & support
9.2% of sites25 technologies
Live chat & support market share in the UK
Chat widgets, help desks and chatbots.
| # | Technology | United Kingdom | Global | Netherlands | Italy | Spain | Japan | Latin America |
|---|---|---|---|---|---|---|---|---|
| 1 | WhatsApp click-to-chat | 3.4% | 3.5% | 7.9% | 11% | 12% | 0.2% | 34% |
| 2 | tawk.to | 1.5% | 0.4% | 0.6% | 0.8% | 0.5% | <0.1% | 0.8% |
| 3 | Zendesk | 1.3% | 0.6% | 1% | 1.2% | 1.4% | 0.2% | 0.9% |
| 4 | Gorgias | 1% | 0.1% | 0.3% | 0.2% | 0.2% | <0.1% | 0.1% |
| 5 | LiveChat | 0.7% | 0.3% | 0.2% | 0.2% | 0.1% | 0% | 0.1% |
| 6 | Tidio | 0.5% | <0.1% | 0.1% | 0.3% | 0.1% | <0.1% | 0.1% |
| 7 | Intercom | 0.4% | 0.7% | 0.2% | <0.1% | 0.7% | <0.1% | 0.2% |
| 8 | Freshworks (Freshchat / Freshdesk) | 0.3% | 0.1% | <0.1% | <0.1% | 0.2% | <0.1% | <0.1% |
| 9 | Help Scout Beacon | 0.2% | <0.1% | <0.1% | <0.1% | <0.1% | <0.1% | <0.1% |
| 10 | Crisp | 0.2% | 0.2% | 0.2% | 0.2% | 0.2% | 0% | <0.1% |
| 11 | Olark | 0.1% | <0.1% | <0.1% | <0.1% | 0% | 0% | <0.1% |
| 12 | Zoho SalesIQ | <0.1% | <0.1% | <0.1% | <0.1% | <0.1% | <0.1% | <0.1% |
| 13 | Smartsupp | <0.1% | <0.1% | 0.1% | 0.5% | 0.4% | 0% | 0.1% |
| 14 | Jivo | <0.1% | 0.2% | <0.1% | <0.1% | 0.2% | <0.1% | 0.4% |
| 15 | Chatra | <0.1% | <0.1% | <0.1% | <0.1% | <0.1% | 0% | <0.1% |
| 16 | HubSpot Chat | <0.1% | <0.1% | 0% | 0% | 0% | 0% | <0.1% |
| 17 | Drift | <0.1% | <0.1% | 0% | 0% | 0% | 0% | <0.1% |
| 18 | Userlike | <0.1% | <0.1% | <0.1% | <0.1% | <0.1% | 0% | <0.1% |
| 19 | Trengo | <0.1% | <0.1% | 0.7% | 0% | <0.1% | 0% | 0% |
| 20 | Ada | <0.1% | <0.1% | 0% | <0.1% | 0% | <0.1% | <0.1% |
| 21 | Voiceflow | <0.1% | <0.1% | 0% | <0.1% | <0.1% | 0% | <0.1% |
| 22 | ChatPlus | 0% | <0.1% | 0% | 0% | 0% | 0.7% | 0% |
| 23 | Kakao Channel | 0% | <0.1% | 0% | 0% | 0% | <0.1% | 0% |
| 24 | Botpress | 0% | <0.1% | 0% | <0.1% | <0.1% | 0% | <0.1% |
| 25 | Kommunicate | 0% | <0.1% | <0.1% | <0.1% | 0% | 0% | 0% |
By site popularity
Share of measured sites in each Tranco popularity band that use the technology: the top 1,000, 10,000 and 100,000 sites and the whole top million.
| # | Technology | Top 10K | Top 100K | Top 1M |
|---|---|---|---|---|
| 1 | tawk.to | 1.5% | 0.4% | 1.5% |
| 2 | Zendesk | 1.5% | 1% | 1.3% |
| 3 | WhatsApp click-to-chat | 0% | 2.7% | 3.4% |
| 4 | Gorgias | 0% | 0.2% | 1% |
| 5 | LiveChat | 0% | 0.2% | 0.7% |
| 6 | Tidio | 0% | 0.1% | 0.5% |
| 7 | Intercom | 0% | 0.4% | 0.4% |
| 8 | Freshworks (Freshchat / Freshdesk) | 0% | 0.2% | 0.3% |
| 9 | Help Scout Beacon | 0% | 0.1% | 0.2% |
| 10 | Crisp | 0% | 0.1% | 0.2% |
| 11 | Olark | 0% | 0% | 0.1% |
| 12 | Zoho SalesIQ | 0% | 0% | <0.1% |
| 13 | Smartsupp | 0% | 0% | <0.1% |
| 14 | Jivo | 0% | 0% | <0.1% |
| 15 | Chatra | 0% | 0% | <0.1% |
| 16 | HubSpot Chat | 0% | 0% | <0.1% |
| 17 | Drift | 0% | 0.1% | <0.1% |
| 18 | Userlike | 0% | 0% | <0.1% |
| Sites measured | 66 | 931 | 11,909 |
Popular sites vs local business websites
Popular: sites of United Kingdom from the Tranco top million. Local business: websites of companies with 1–20 locations in the country, taken from a business places directory (platforms, marketplaces and aggregators excluded).
| # | Technology | Popular sites | Local business | Difference, pp |
|---|---|---|---|---|
| Any Live chat & support | 9.2% | 8.6% | −0.6 | |
| 1 | WhatsApp click-to-chat | 3.4% | 7.1% | +3.7 |
| 2 | tawk.to | 1.5% | 0.7% | −0.8 |
| 3 | Tidio | 0.5% | 0.3% | −0.2 |
| 4 | Zendesk | 1.3% | 0.2% | −1.1 |
| 5 | LiveChat | 0.7% | 0.1% | −0.6 |
| 6 | Crisp | 0.2% | <0.1% | −0.1 |
| 7 | Gorgias | 1% | <0.1% | −0.9 |
| 8 | Intercom | 0.4% | <0.1% | −0.4 |
| 9 | Jivo | <0.1% | <0.1% | 0 |
| 10 | Smartsupp | <0.1% | <0.1% | 0 |
| 11 | Drift | <0.1% | <0.1% | 0 |
| 12 | Help Scout Beacon | 0.2% | <0.1% | −0.1 |
| 13 | Olark | 0.1% | <0.1% | −0.1 |
| 14 | Freshworks (Freshchat / Freshdesk) | 0.3% | <0.1% | −0.3 |
| 15 | Zoho SalesIQ | <0.1% | <0.1% | −0.1 |
| Sites measured | 11,909 | 21,114 |
Our crawler: 11,909 sites · United Kingdom · updated 23 Oct 2026 · Methodology